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You need to contact your IT admin and ask them to help you update the app.

That could explain why you can’t install the latest Zoom updates on your computer. On the other hand, if your desktop client was installed by your IT admin, they may have removed the AutoUpdate feature. Your Mac should automatically launch the newest app version. If your Zoom menu doesn’t have an uninstall option, download the latest app version through Safari and double-click on the file to launch it.

Then empty your Trash folder, restart your machine and install a fresh copy of Zoom.īy the way, if you can’t download the app from Zoom’s main download page, you can use one of the direct download links below: Or click on the Zoom menu and select Uninstall Zoom. Launch Finder, go to Applications, locate Zoom and simply drag the app to the Trash folder.

Reinstall the AppĪs Zoom suggests, if the update process fails with an obscure error code, uninstall the old app. But you actually need to type in your Mac admin username and password. When the app asks you to enter your username and password, you would normally think you need to enter your Zoom username and account password. If you enter your Zoom login details instead, you won’t be able to complete the update process. Click on your Apple Menu, go to System Preferences, and click on System Update to check for updates.ĭuring the update process, Zoom may prompt you to enter your administrator name and password. A number of users said that updating their OS version fixed their Zoom installation errors. You can try to update your desktop app after the meeting is over.Īlso, make sure you’re running the latest macOS version on your computer. If you can’t use Zoom on your Mac because you’re running an outdated app version, use the Zoom Web client or mobile app. Why Won’t My Mac Download the Latest Zoom Updates? Use the Web App